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+94 76 622 7692
info@multilankatours.com
Mon-Sat: 8:30 AM - 6 PM

Refund Policy

Clear and transparent refund terms for your peace of mind

Last Updated: March 16, 2026

Important Notice

Travel insurance is highly recommended. Our refund policy applies as stated below, but travel insurance can provide additional coverage for unexpected events.

1

Refund Timeline

Cancellation Period Refund Amount Processing Time
60+ days before departure
Full refund eligibility
100%
of total amount
7-10 business days
30-59 days before departure
Partial refund period
75%
of total amount
10-14 business days
15-29 days before departure
Reduced refund period
50%
of total amount
14-21 business days
8-14 days before departure
Limited refund period
25%
of total amount
21-30 business days
0-7 days before departure
No refund period
0%
No refund available
Not applicable
All timelines start from the date we receive your written cancellation request.
2

How to Request a Refund

Step 1: Email Request

Send cancellation email to refunds@multilankatours.com with booking reference

Step 2: Review & Confirm

We review within 48 hours and send refund confirmation

Step 3: Receive Funds

Refund processed to original payment method within stated timeline

Required Information for Refund Request:

  • Booking reference number
  • Full name of lead traveler
  • Tour dates and package name
  • Reason for cancellation
  • Original payment method details
3

Non-Refundable Items

The following are non-refundable under any circumstances:

  • Airline tickets (once issued)
  • Train tickets and permits
  • National park entry fees
  • Special event tickets
  • Hotel non-refundable rates
  • Third-party activity bookings
  • Processing fees (if any)
  • Bank/credit card charges
4

Special Circumstances

Flight Cancellations

If flights are canceled by airlines, we assist with rebooking. Refunds subject to airline policies.

Medical Emergencies

Documented medical emergencies may qualify for special consideration with doctor's certificate.

Force Majeure

Natural disasters, political unrest, pandemics, or government travel bans may qualify for credit or rescheduling.

Our Commitment to Fairness

While we must apply our policy consistently, we understand that exceptional circumstances occur. We review each case individually and strive for fair solutions.

5

Refund Methods & Processing

Payment Method Refund Method Average Timeline
Credit/Debit Card Original card 5-10 business days
Bank Transfer Bank transfer 3-7 business days
PayPal PayPal account 2-5 business days

Bank Charges

International bank transfer fees (if any) are deducted from refund amount.

Currency Exchange

Refunds in original currency. Exchange rate differences may apply.

6

Frequently Asked Questions

Q: Can I transfer my booking to someone else?

A: Yes, with 14+ days notice. A small admin fee may apply for name changes.

Q: What if I need to cancel during the tour?

A: No refund for unused services during tour. Travel insurance is essential.

Q: How are partial refunds calculated?

A: Based on total tour cost, minus non-refundable items and cancellation fees.

Q: Can I get a refund for bad weather?

A: No, unless it prevents tour operation. We have alternative plans for most weather.

Need Help with Refund?

Our team is here to help you understand our policy and process your refund request.

Email Refund Team Call +94 11 234 5678

Response time: Within 48 hours during business days

Important Legal Notice

This refund policy is part of our Terms & Conditions. By booking with Multi Lanka Tours, you agree to this policy. We reserve the right to update this policy, with changes effective immediately.