Privacy Policy

Your privacy matters to us. This policy explains how we handle your data.

Last Updated: March 16, 2026

1. Introduction

Welcome to Multi Lanka Tours. We respect your privacy and are committed to protecting your personal data.

This policy applies when you visit our website or use our travel services in Sri Lanka.

2. Information We Collect

Personal Information:

Name, email, phone number
Travel dates and preferences
Payment information (securely processed)
Communication records

Automated Data:

IP address and browser type
Pages visited and time spent
Cookies (see section below)

3. How We Use Your Information

Service Delivery

Process bookings, send confirmations, provide tours

Communication

Respond to inquiries and provide customer support

Improvement

Enhance website experience and services

Security

Protect our website and prevent fraud

4. Data Sharing

We only share your data when necessary:

Service Providers

Hotels, transport, guides to arrange your tour

Legal Requirements

When required by law or to protect rights

Payment Processors

Secure payment gateways for transactions

5. Cookies Policy

We use cookies to improve your browsing experience:

Cookie Type	Purpose
Essential	Website functionality
Analytics	Improve user experience
Preferences	Remember your settings

You can disable cookies in your browser settings, but some features may not work properly.

6. Your Privacy Rights

Access Your Data

Request a copy of your personal information

Correct Data

Update inaccurate or incomplete information

Delete Data

Request deletion of your personal data

Opt-Out

Unsubscribe from marketing communications

7. Data Security

We Protect Your Data

• SSL encryption for all data transfers
• Secure servers and regular backups
• Limited access to authorized personnel
• Regular security updates

8. Data Retention

We keep your data only as long as necessary:

Booking Data

7 years for tax and legal records

Marketing Data

Until you unsubscribe or 2 years inactive

9. Contact Us

Data Protection Officer

Mr. Ranjith Perera

privacy@multilankatours.com

+94 11 234 5678

Policy Updates

We may update this policy. Changes will be posted here with updated date. Continued use of our services means you accept the updated policy.

Questions About Privacy?

Contact our Data Protection Officer for any privacy concerns.

Multi Lanka Tours

Menu

Contact Info